We are EXCITED to announce that starting May 18th we will be rescheduling patients who's appointments were canceled due to the COVID-19 pandemic. It will take at least a month to provide care for these patients. During this time please DO NOT CALL the office to reschedule your appointment or attempt to schedule new appointments that are not emergencies, we will call you. You will receive a call to reschedule your appointment in the order the appointments were canceled.
We will continue to allow time for emergency visits, so please DO CALL the office if you have an eye emergency, eye problem, contact lens order, eye glasses issue, account issue, or other concerns or questions. Our doctors are seeing and will continue to see eye emergencies during our rescheduling period.
Please be patient with us if you need a new appointment, although we are not scheduling any eye exams during the weeks it will take to reschedule/see patients affected by the COVID-19 closure. We will be posting updates via email, social media sites, and our website when we are ready to schedule new appointments.
In the meantime, here are a few things we are doing to continue to protect you as we get back to patient care.
- We have implemented new protocols for cleaning and disinfecting, after each patient encounter, that are above and beyond standard disinfecting protocols.
- We are slowly rolling out patient encounters by limiting the number of patients, team members, and doctors in the office each day. This will allow us to continue social distancing and decrease patient crowding.
- We will all be wearing masks to help protect you.
During this time you can help us by...
- Wearing a mask that covers both your mouth and nose during the duration of any visit to our office.
- Staying home if you have symptoms of COVID-19. This may include fever, shortness of breath, or cough. For patient's with these symptoms please utilize our telemedicine service instead of coming into the office. Call us for instructions!
- Updating your personal health information on our secure portal and acknowledge that you have read our new policies. You will be required to do this before being allowed to enter the office.
- Knocking on the door or calling us when you arrive. We are keeping our front door locked as we roll out our new safety procedures.
We hope to be back to a more normal schedule soon, but in the mean time we sincerely appreciate your patience and support!
Eye Care Associates
Drs McQuivey, Meyer, and Grimh